FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed quickly and shipped with tracking. You will receive an email with your tracking link as soon as your parcel is on its way.

Is shipping really free?

Yes. We offer fast and free shipping to most destinations. Any exception is shown clearly at checkout before you pay.

What is your return policy?

You can return most items within 30 days of delivery. See our Refund Policy page for the full details.

How can I track my order?

Use the Track Your Order page with your order number and email address, or follow the link in your shipping confirmation email.

Which payment methods do you accept?

We accept major credit and debit cards and other payment methods shown at checkout. All payments are encrypted and secure.

My item arrived damaged. What should I do?

Contact us with your order number and a photo of the item. We will make it right with a replacement or a refund.

How do I contact you?

Use the form on our Contact page and we will reply as soon as possible.